IndiaChargnex is committed to providing a fair and transparent refund, return, and cancellation process. This policy applies to both hardware products and EV charging solutions purchased through www.chargnex.in.
Section A – Hardware products
1. Eligibility for returns & refunds
- Refund/return requests must be raised within 7–14 days of delivery.
- Eligible only if the product is defective, damaged, or not as described.
- The product must be unused and in original packaging (unless defective).
- Not Eligible:
- Damage caused by misuse, improper installation (unless installed by us), or unauthorized modifications.
- Consumables/accessories once used.
- Requests made after the return window.
2. Return process
- Email support-in@chargnex.com with order details, invoice, and issue description (photos/videos if applicable).
- Once approved, we will arrange pickup or provide return instructions.
- Products may be inspected before approval.
3. Refund method & timeline
- Refunds will be made only to the original UPI ID or Card used.
- Standard refund time: 7–14 business days after approval.
- Installation/delivery charges are non-refundable unless the product issue was caused by us.
4. Order cancellations
- Cancellable before dispatch or before installation begins.
- If cancelled after dispatch but before delivery, shipping charges may apply.
- If cancelled after installation, installation charges are non-refundable, and de-installation costs are borne by the customer.
Section B – EV charging solutions
1. Refunds for charging sessions
- Charging did not start – Full refund if payment was deducted but session didn’t initiate due to our fault.
- Charging stopped midway due to fault – Proportional refund for the unused portion of time/units will be processed within 2–3 business days.
- The product must be unused and in original packaging (unless defective).
- Example: If you booked for 60 minutes but session ended after 20 minutes, refund will be for the unused 40 minutes.
- Session cancelled by Chargnex – Full refund.
- Not Eligible:
- Change of plan, late arrival, or no-show.
- Minor delays or interruptions that did not prevent charging.
2. Cancellations / rescheduling
- Allowed up to 30 minutes without penalty.
- Late cancellations or no-shows may attract a convenience/cancellation fee, displayed during booking.
3. Refund method & timeline
- Refunds are credited to the original UPI ID or card used.
- Standard processing: 5–10 business days.
- Exception: 2–3 business days for proportional refunds when charging stops midway due to our fault.
Section C – General terms
- Payment gateway/bank charges (if any) may be deducted unless the issue was on our side.
- Chargnex may decline refund/return requests that don’t meet this policy.
- This policy is governed by Indian law and does not affect your statutory consumer rights.
Contact information
If you have questions regarding the refund policy, please contact us at: